I thought it was a great time to call and have Ashley make good on their claim. She said you will need to talk to the manager. When a purchase is made using multiple methods of payment, credit to finance companies is applied first as required by our agreement with them. They seem to not care about repeat and long time customers. Our buyers audit all special order sales agreements for pricing accuracy and completeness. The condition of merchandise returned for reselection, return or exchange. Needless to say, I won't be going back to Ashley! All mattress reselections are subject to a $99.95 fee that covers handling, inspection and pick-up of your original mattress and delivery of your new mattress. We contacted Guardsman promptly, within the specified period from when the damage was discovered and they sent out someone who, ostensibly, would repair the couch. Approximately 20 calls and over 10 years later I gave up. Our No Hassle Delivery + Assembly includes merchandise assembly and in-home service for one year. Contact Ashley Furniture customer service. All open balances require payment in full before delivery will be scheduled. If you paid with credit card less then a year ago contact credit card dispute and file dispute and attach evidence and you Close-outs, floor models, as-is, and clearance merchandise sold as final sale are not eligible for reselection or return. It allows a customer a single chance to reselect their merchandise with no restocking fee. It is important that you carefully measure your space before placing your order. Warranty service for items that were picked up by customers requires the items to be returned to the corporate distribution center or regional pick-up centers unless purchased with a protection plan. We saw an ad for Ashley Furniture in nearby Yorba Linda, CA and decided to visit the store to price a matching couch and loveseat. They have an obvious “agency” relationship. Limited warranty is not included. In-Store Purchase Return I have bought $10K worth of furniture from Ashley Furniture and from the beginning of delivery, it has been one of the worst experiences dealing with customer service. Upholstery/Area Rugs: Dye lots and swatches seen at the store may differ slightly from actual dye lots on delivered manufacturers’ product. There is a $40 charge for any returned checks. Customer support is fantastic and the techs took care of us. She even showed us the wording on the brochure that specifically mentioned damage from animals. I will copy this letter and give it to my attorney. Customer will be given one year warranty on all the items purchased at Ashley Furniture from the date of purchase. All reselections and returns of direct ship items are subject to all policies above. Guardsman had a "senior tech" come out and take pictures. Morris Furniture Company, the operator of Morris Home showrooms, Ashley HomeStore showrooms, The Better Sleep Shops and the Morris Back Room, provides a one-year limited warranty and honors all manufacturer limited warranties with coverage of parts and … Customers are responsible for the value of the items if the full sale is not completed. You will be notified once your merchandise arrives from the manufacturer to select your delivery day. All one-time reselections require the payment of a new delivery fee for your reselected merchandise. He volunteered to us that Guardsman would do everything it could to avoid paying for repair or replacement. For example, springs are covered for five years while cushioning is covered for only one year. Morris Furniture Company grants or implies no warranties of performance on any of its products. These items are sold as final sale and as is. Im in they gave us a 5 year protection plan and now they said no. I bought several pieces of furniture from them. In an effort to provide you with the highest quality service, please reach out to our Customer Care Team to assist you after your purchase is in your home. If a mattress was purchased, we will remove your old mattress on a one-for-one basis. Consult your salesperson for proper cleaning instructions. The date I bought the furniture was Nov 18, 2009. During this adjustment period, it is common for body impressions to develop and your body will need time to get used to a better mattress. Items ordered online for In-Home Delivery with manufacturing defects discovered after the 72 hour return period may be covered by the manufacturer's warranty, if any; please contact the customer service number listed in your emailed order confirmation for assistance. A fee that is charged to the customer for a one-time reselection under the Happiness Guarantee for processing the merchandise. We offer the following Return Policy to help you make your home great. Same problem in Texas. We require proper identification (e.g. Exchange of the identical item as approved by the Customer Care department when our service technicians cannot service the item. In subsequent days, the tear in the seam expanded, not only in length, but the cushion itself started splitting in a line ninety degrees from the axis of the seam. Same issues in N.J. Called to have my sectional cleaned. Ensure your Happiness: Please note that some website pictures are for illustration purposes only and may vary from actual items available in our showroom. OUR GUARANTEE. Warranties cover manufacturer issues with … There is no handling fee for this one-time reselection. It is not normal wear and tear! Once your delivery has been scheduled, you will receive a text, email, and/or a phone call four (4) days prior to your delivery confirming your delivery date. Ashley Homestore has a consumer rating of 1.22 stars from 49 reviews indicating that most customers are generally dissatisfied with their purchases. I never asked for repair however whatever this guy did to my sectional caused the seat cushions to sink making a very uncomfortable place to sit and relax. Due to my experience, the lies told to me just to sell a warranty, poor customer service and relations and lack of communication within the Ashley Furniture community, I will no longer step foot in an Ashley store buy anything from them. Although the sales people tell you that the coverage can be used for any issue, I found out today that isn't true. Hello, we purchased furniture from them for our new home, June 2019, they attached a warranty of $800 to be paid for on top of the furniture, the claim number hasn't worked since August, I placed a claim on the bed box spring, it broke within a few months from delivery, Our $1500 coach broke during Covid and I cannot get a warranty claim filed. Merchandise that is not in the condition as purchased will not be accepted for return or credit. I strongly recommend not to buy from ashley furniture. Items that were picked up that need service must be returned to the corporate distribution center or a regional pick-up centers for inspection and service. Coverage on manufacturer defects will begin upon expiration of the one (1) year manufacturer warranty and continue through the five (5) year period. Please provide a 48-hour notice of any changes to your scheduled delivery date. When I realized he was holding his hand out looking for a monetary tip I asked when was he going to clean the sofa. It was a large store with quite a lot of couches and loveseats in inventory, but almost all of them were leather-covered. Ashley Furniture provides a 1-year manufacturer warranty from the date of purchase that covers shipping and labor to repair and/or replace defective parts. Ashley Furniture Cons: Quality, Warranty, Customer service, Unwilling to stand behind products. Why is there not a Class Action Lawsuit against them yet? You can call Ashley Furniture at (952) 486-4415 phone number, write an email, fill out a contact form on their website www.ashleyfurniture.com, or write a letter to Ashley Furniture Ind, Inc, One Ashley Way, Arcadia, Wisconsin, 54612, United States. Errors will be corrected where discovered, and Morris Furniture Com., Inc. reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has be confirmed. Once a product is more than a year old, Ashley states that its manufacturer's warranty is void and, in turn, Guardsman says that, even though they are the extended warranty, manufacturer's defects are not covered. A Plan provides service for stain removal, repair, and even replacement of irreparable damaged items, depending on the type of plan you purchase, so you can keep your furniture in good condition for years of enjoyment. It is literally Disintegrating. Our service department has re-opened at this time for limited hours each week, Monday through Friday. Later, we got a form letter from the Guardsman company denying our claim, giving no reason. Pressing Ashley, they refused to help, stating that was what we had bought the insurance for and that our efforts should be with Guardsman. Ironically, this man remembered us as our house is at the top of a hill and he had delivered a very heavy marble dining table to us 20 years earlier! She also added, “Don't worry, you'll have both Ashley and Guardian behind this product.” All you have to do is bring us the local advertisement and we will issue you a refund or credit your account. Next is to utilize social media to make others aware. You are responsible for any price difference between your original mattress purchase and the one you reselect. Customers are responsible for all measurements of doors, elevators and stairways. Delivery teams will not move, set up, or disconnect electronic devices including and not limited to televisions, audio equipment, speakers, computers, electronic games and cable boxes. I was sold the identical insurance plan the grievant is claiming. Free items or services provided with a completed sale. Unique custom made versions of our showroom merchandise designed for a customer or items specially ordered by our customers. The original IKEA receipt is required as proof of purchase. The man who came said he couldn’t repair the couch, as the tear was in a seam and since the couch's “cushions” weren't really cushions, but were attached to the couch, it would be difficult to repair. That salesman scammed me out of my money for a phoney warranty on shoddy furniture. We purchased the furniture along with the warranty. Ashley Home Furniture - I would be paying $744.00 to return furniture that does not recline and that id poorly constructed, Ashley Homestore - Couch order # 0634950698. Once an item is accepted, all furniture items will be repaired to new condition by our trained expert repair technicians. He told me no problem Guardsman will cover this and I will get 2 pieces (for the back and seat) sent to me and someone will come out to replace them. We do not recommend transporting furniture or mattresses in the back of any open trailer or flatbed truck, on top of any vehicle or vehicle rack. One time option to change to a different item under Happiness Guarantee. 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